FAQ

Why is soy wax better than paraffin? 
  • Soy wax is a byproduct of the soybean and therefore burns cleaner than a paraffin candle  
  • Soy wax does not emit toxins into the air
What kind of wick does TOFI SCENTS use?  
All candles have a wooden wick, they are soured from sappy fruit trees from forest stewardship council (FSC) certified mills. 
(FSC is an international non-profit organisation that promote responsible management of the world's forests)
Are the candles suitable for outdoor use? 
TOFI SCENTS candles are NOT suitable for outdoor use, as mentioned on the warning label (bottom of the jar) candles should be kept out of drafts at all times.  
What should I expect from a crackling wooden wick? 
The wick makes a nice crackling sound, creating a beautiful ambiance when you are in a quiet room.  When there are other noises (TV, music etc) the crackling could be heard but not as loud. 

I accidentally spilled wax, how can I clean it up? 

Don't worry! Let the wax harden first, then carefully scrape it off the suface and clean the area with warm soapy water! 

I accidentally ordered the wrong size / scent, what do I do? 

When you find out after ordering that it is the wrong scent or size, please send an email to tofiscents@gmail.com right away with the order number and what product you want to switch to! 

Are surface imperfections / wet spots normal? 

All candles are hand poured in small batches.  We thrive for consistency. But do not worry, wet spots, surface imperfections do not have an effect of the candle expect them being small beauty flaws.

How are the candles packaged? 

TOFI SCENTS believe that we all need to take steps, big or small, into taking care of our planet, and therefore we use packaging products that are either already recycled or can be recycled after receiving your package!  Read the blog post about packaging to know more! 

Highlighting the safety sticker

  • Keep candle away from children and pets
  • Keep candle away from any drafts 
  • Keep candle away from flammable objects 
  • If the flame is high and uncontrolled, safely blow out the candle, then let the wax harden and trim the wick to 5mm  

Do you have further questions or queries, please do not hesitate to send us an email or DM on instagram!